Play for fun, not to relieve stress or solve financial problems. coin55 provides the tools, guidance and support you need to keep your gaming experience in control and enjoyable.
coin55's Promise to You: We do not just provide games — we are also responsible for the well-being of every member. If you ever feel that gaming is starting to affect your life, we are here to help, not to judge.
At coin55, we believe that online gaming should be a fun and relaxing activity — just like watching a movie or going out to eat with friends. However, we also recognise that without proper controls, it can become harmful.
That is why coin55 takes a proactive approach to promoting responsible gaming. We do not wait for problems to occur — we provide tools and information early so you can make informed choices before any issues arise.
Our core principle is simple: set limits before you start playing, stick to those limits, and stop when gaming is no longer enjoyable. Money used for gaming should be money you can afford to lose — surplus funds after all daily needs are met, not savings or borrowed money.
These tools are available free to all coin55 members and can be activated at any time through your account settings.
Set the maximum amount you can deposit in a day, week, or month. Once the limit is reached, our system automatically blocks additional deposits until the next period begins.
If you feel you need a long break, you can self-exclude from the platform temporarily — from 30 days to permanently. All promotions and marketing communications will also be stopped.
Set a daily session time allowance. coin55 will remind you when you are approaching your time limit and automatically end the session when the limit is reached — so you never lose track of time.
Need a short break without going fully exclusive? The "cool-off" feature lets you pause your account from 24 hours to 6 weeks, giving you breathing room without the pressure of making a major commitment.
Set the maximum amount you can lose within a given period. Once this limit is reached, the system will block further gaming until the next period — protecting you from impulsive decisions.
The trained coin55 support team is available to assist you at any time — whether to activate control tools, get guidance or simply talk about your concerns, in complete confidence.
All self-control tools at coin55 are designed to be easy to use and accessible directly from your account. No approval or document submission is required — everything takes effect immediately upon activation.
Important to remember: limits you set cannot be increased immediately — changes to raise a limit require a 72-hour waiting period. This is an additional protection measure to prevent impulsive decisions made under pressure.
Log in to your coin55 account via the app or website. Navigate to the "Account Settings" or "My Profile" menu at the top of the screen.
Find the "Responsible Gaming" or "Account Controls" section in settings. All self-control tools are clearly listed here.
Choose the type of limit you want — deposit, loss, session time, or a temporary break. Enter a value that suits your financial situation and lifestyle.
Confirm your limits with two-factor authentication. Limits take effect immediately. You will receive an email notification as additional confirmation.
Review your limits regularly — monthly is a good idea. Make sure the limits you have set still suit your current circumstances.
Answer the following questions honestly. If you answer "yes" to three or more questions, we encourage you to contact our support team or seek professional help.
Have you ever spent more time or money gaming than you originally planned?
Have you ever tried to stop or cut back on gaming but failed to do so?
Have you ever lied to a family member or friend about how much time or money you have spent gaming?
Have you ever borrowed money or sold belongings to fund your gaming?
Have you ever felt anxious, irritable, or uneasy when you have not played for a few days?
Has gaming ever caused problems in your personal relationships, work, or daily responsibilities?
Have you ever played to escape problems, daily stress, or feelings of discomfort?
Beyond coin55's internal support, there are professional organisations and resources in Malaysia you can reach out to for confidential, judgment-free assistance.
Our support team, trained in responsible gaming issues, is available 24 hours a day, 7 days a week via in-app live chat.
In-App Live ChatFree counselling and emotional support services provided by the Malaysian Ministry of Women, Family and Community Development, available every day.
15999Psychiatric and Counselling Services at your nearest government hospital provide treatment for addiction-related issues, including gambling addiction.
Your Nearest HospitalAccredited counsellors registered with the Malaysian Board of Counsellors can provide confidential counselling sessions to help you address addiction issues.
Malaysian Board of CounsellorsCoin55 believes every member deserves a fun and controlled gaming experience. Register now and activate your self-control tools from day one.